Terms and Conditions apply and you will be asked for a signature to testify that you accept and agree to the terms and conditions.

Terms and Conditions – online training (dog training or behaviour)

1. Cancellations – 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given.  

2. All payments are subject to a monthly payment plan; however, initial consultation fees, memberships and classes will be invoiced and must be paid in advance to confirm your initial online appointment.

3. Tina’s Happy Hounds reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan and/or other dogs (where the continuing of said contract is deemed, by Tina’s Happy Hounds, to constitute a risk).

4. For our online support programs, owners/clients are asked to check in once a week to help us to monitor your dog’s progress and may be required to send video footage of any progress where necessary.

5. Although Tina’s Happy Hounds cannot fully guarantee a 100% success rate with any training plan, the methods used have a high success rate with clients who follow and practice them in the long term.

6. All methods used are kind, ethical and effective; however, they are not instant and take commitment from the client to work with their dog in the long-term.

7. All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, will be requested to wear a muzzle when working outside of the sessions. Tina’s Happy Hounds accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, when working outside of the session.

8. Disclaimer: The client undertakes training or behaviour sessions at their own risk. Any accident or injury during or outside of our training session will not be covered.

9. You are happy for Tina’s Happy Hounds to share success stories about your dog via social media, including the sharing of photos and videos.

10. You are happy to write a testimonial if requested.

11. You agree to report/check in regularly about your dog’s progress, through either email, text, or by sharing on our Facebook page or respond to any communication from Tina’s Happy Hounds. Continued failure to do so may result in a termination of your support.

12. All ongoing programs should be taken within 3 months.

13. In the case of behavioural issues, you agree to give consent to work with us and are happy for us to contact your vet on your behalf.

Terms and Conditions – in person Training and Behaviour

1. Cancellations – 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given. 

2. All payments are subject to a monthly payment plan; however, initial consultation fees will be invoiced and must be paid in advance to confirm your initial appointment.

3. Tina’s Happy Hounds reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, by Tina’s Happy Hounds, to constitute a risk to safety).

4. All dogs will be on lead during training unless prior agreement has been reached with Tina’s Happy Hounds.

5. The trainer will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the judgment of the trainer, for the safety of themselves, members of the public, other animals, and that of the recipient. In such circumstances, the decision to give a refund for that session (either complete or partial) is at the discretion of Tina’s Happy Hounds.

6. The trainer will apply personal judgement and cut short a training session, if necessary, if the trainer feels that the dog is not coping well. In the case of anxious dogs, the trainer may do the initial session with the owner only or split the initial consultation into two shorter sessions.

7. Although Tina’s Happy Hounds cannot fully guarantee a 100% success rate with any training plan, the methods used have a high success rate with clients who follow and practice them in the long term.

8. All methods used are kind, ethical and effective; however, they are not instant and take commitment from the client to work with their dog in the long-term.

9. All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle and be kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund may not be offered.

10. Disclaimer: The client undertakes training or behaviour sessions at their own risk. Any accident or injury during or outside of our training session will not be covered.

11. Dogs must be always kept under control when the trainer enters your premises. Failure to do so (and any injury or damage caused by your dog/s being out of control) will be your full responsibility. In all cases, the trainer will meet you outside your premises first and, in some instances, we may work only outside… taking a hands-off approach and working at a distance (especially in cases of anxious dogs).

11. In some cases, a ‘stooge dog’ may be brought in to aid in training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.

12. You are happy for Tina’s Happy Hounds to share success stories about your dog via social media, including the sharing of photos.

13. You are happy to write a testimonial if requested.

14. You agree to report/check in regularly about your dog’s progress, through either email, text, or by sharing on our Facebook page or respond to any communication from Tina’s Happy Hounds. Continued failure to do so may result in a termination of your support.

15. In the case of behavioural issues, you agree to give consent to work with us and are happy for us to contact your vet on your behalf.